Tracking your order
1. Order Confirmation
When you have made your purchases on the site www.bestsubcaribbean.com, your order has the status “Pending” and an order confirmation email is sent to you immediately. This confirmation includes the following details:
- Order number
- Details of the items ordered (name, quantity, price)
- Delivery address
- Payment method used
- Estimated delivery time
2. Order Processing
Once the order is confirmed, it changes to the status “Processing or preparing”. The following steps apply:
- Checking item availability
- Packing
- Preparing the shipping label
During this phase, you can follow the progress of your order from your online customer account on the site www.bestsubcaribbean.com.
3. Order Dispatch
As soon as the order is ready to be delivered, its status changes to “Out for delivery” and a delivery confirmation email or SMS is sent to you. This email contains:
- A location link to get to the collection address
4. Order Delivery
When the parcel is delivered, your order changes to the status “Delivered”. After delivery, a delivery confirmation is also sent. If there is a delivery problem, you can contact customer service for assistance.
5. After-Sales Service
After delivery, the customer may need assistance to:
- Request a return or exchange
- Report a problem with the order
- Get additional information about the products
