Privacy Policy (GDPR)

Security & Protection of Personal Data

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction.

Definitions

Publisher: the natural or legal person operating the online services.
Website: all sites, pages, and online services provided by the Publisher.
User: the person using the Website and its services.

Types of Data Collected

While using the Website, we may collect:

  • Identity and contact data (e.g., name, email, phone).
  • Connection/log data (IP addresses, event logs, technical identifiers).

Disclosure to Third Parties

No Disclosure to Third Parties

We do not share your personal data with third parties, unless required by law, regulation, or a competent authority.

Mergers & Acquisitions

Prior Notice & Right to Object

In case of a merger, acquisition, or asset transfer, we will keep your data confidential and inform you prior to any transfer or change in privacy rules so you can exercise your rights.

Purposes of Processing

Customer Relationship Management

  • Contracts, orders, deliveries, invoicing, accounting (customer account management).
  • Loyalty programs (within one or more group entities).
  • Customer follow-up: satisfaction surveys, complaints, after-sales service.
  • Audience selection for studies and product tests, without profiling revealing sensitive data.

Business Statistics

KPIs and analytics to improve our services, based on aggregated and anonymized data.

Promotional Operations

Contests, lotteries, and promotional campaigns (excluding online gambling subject to specific authorization).

Data Aggregation

With Non-Personal Data

We may publish, disclose, and use aggregated, anonymized information for market analysis, statistics, and communication, without identifying individuals.

Social Account Connections

If you connect your account to a third-party service, that service may share the data you authorized. We will use it only for the intended service.

Identity Data Collection

Open Access

Browsing the Website is possible without prior registration. No personal data is required for simple browsing.

Identification Data

Limited Use: we use electronic identifiers solely to provide access to services and perform the contract.

Device Technical Data

Technical data (IP address, ISP, hardware/software configuration, browser type and language) may be collected automatically to provide and secure the service.

Advertising & Analytics

Such data may be used to personalize the experience, measure audience, and improve the Website. We do not sell personal data.

Cookies

Retention

In line with CNIL guidance, cookies are stored for up to 13 months from initial placement. Consent is renewed afterwards.

Purposes

Audience measurement, personalization, preference storage, security, and core functionality.

User Choice

You can manage your preferences via our cookie preference center and/or in your browser settings.

Retention & Deletion

Technical Data

Kept only as long as needed for the purposes described above.

Personal Data during Contract

Retained for the duration necessary to perform the contract and comply with legal duties.

Archiving / Anonymization

Afterwards, data is anonymized and stored for statistical purposes only.

Deletion after Inactivity

If you have not signed in for 3 years, you may receive a reminder to log in; otherwise, your data will be deleted.

Account Deletion

On Request

You may delete your account at any time from your settings or by contacting the Publisher.

CGU Breach

The Publisher may suspend or terminate an account in case of breach of the Terms.

Security Incidents

If a security incident affects your data, we will notify you as soon as possible, investigate, and take appropriate measures. Such notice does not imply acknowledgment of fault.

Transfers outside the EU

We do not transfer personal data outside the EU unless adequate safeguards apply (SCCs, adequacy decisions) with prior information.

Changes to this Policy

For material changes, we will inform you in advance; we will not reduce your privacy protections without your consent where required.

Governing Law & Remedies

This policy is governed by applicable local law. Disputes fall under competent courts. An arbitration clause may apply if contractually agreed by the parties.

Data Portability

You may obtain your data in a structured, commonly used, machine-readable format.

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BestSub Caribbean, a world-leading brand in the field of sublimation and engraving, distributed exclusively in the Caribbean by Mardis SARL.

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