Order Tracking Procedure
Order Tracking Procedure
Introduction
1. Order confirmation
After your purchases on www.bestsubcaribbean.com, your order is recorded with the status “Pending” and you immediately receive a confirmation email including:
- Order number
- Item details (name, quantity, price)
- Delivery address
- Payment method used
- Estimated delivery time
2. Order processing
Once confirmed, the order changes to the status “Processing / preparing”. Steps carried out:
- Checking item availability
- Packing
- Preparing the shipping label
During this phase, track progress from your customer account on our site.
3. Dispatch
When the parcel is ready, the order changes to the status “Out for delivery”. An email and/or SMS is sent to you, including:
- A location link / information for collection or tracking
4. Delivery
When the parcel is handed over, the status becomes “Delivered”. A confirmation email is sent. If you have any difficulty, contact our Customer Service for assistance.
5. After-Sales Service
After delivery, you can:
- Request a return or exchange
- Report a problem with the order
- Get further information about the products
