{"id":11314,"date":"2024-06-05T09:37:10","date_gmt":"2024-06-05T09:37:10","guid":{"rendered":"https:\/\/bestsubcaribbean.com\/seguimiento-de-tu-pedido\/"},"modified":"2024-06-05T09:37:10","modified_gmt":"2024-06-05T09:37:10","slug":"seguimiento-de-tu-pedido","status":"publish","type":"post","link":"https:\/\/bestsubcaribbean.com\/es\/seguimiento-de-tu-pedido\/","title":{"rendered":"Seguimiento de tu pedido"},"content":{"rendered":"<h3 dir=\"ltr\" style=\"line-height: 1.38; margin-top: 14pt; margin-bottom: 4pt;\"><span style=\"font-size: 13.999999999999998pt; font-family: Arial,sans-serif; color: #434343; background-color: transparent; font-weight: bold; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\"><\/span><\/h3>\n<p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 12pt; margin-bottom: 12pt;\"><span style=\"font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: bold; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">1. Confirmaci\u00f3n del pedido<\/span><\/p>\n<p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 12pt; margin-bottom: 12pt;\"><span style=\"font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Cuando hayas realizado tus compras en el sitio <\/span><a href=\"https:\/\/bestsubcaribbean.com\/es\/\" style=\"text-decoration: none;\"><span style=\"font-size: 11pt; font-family: Arial,sans-serif; color: #1155cc; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; -webkit-text-decoration-skip: none; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;\">www.bestsubcaribbean.com<\/span><\/a><span style=\"font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">, tu pedido tiene el estado <\/span><span style=\"font-size: 11pt; font-family: Arial,sans-serif; color: #ff0000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">&#8220;En espera&#8221;<\/span><span style=\"font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\"> y se te env\u00eda inmediatamente un correo de confirmaci\u00f3n del pedido. Esta confirmaci\u00f3n incluye los siguientes detalles:<\/span><\/p>\n<ul style=\"list-style-type: disc;\">\n<li><span style=\"font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">N\u00famero de pedido<\/span><\/li>\n<li><span style=\"font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Detalles de los art\u00edculos pedidos (nombre, cantidad, precio)<\/span><\/li>\n<li><span style=\"font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Direcci\u00f3n de entrega<\/span><\/li>\n<li><span style=\"font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">M\u00e9todo de pago utilizado<\/span><\/li>\n<li><span style=\"font-size: 11pt; font-family: Arial,sans-serif; color: #ff0000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Plazo de entrega estimado<\/span><\/li>\n<\/ul>\n<p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 12pt; margin-bottom: 12pt;\"><span style=\"font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: bold; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">2. Tramitaci\u00f3n del pedido<\/span><\/p>\n<p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 12pt; margin-bottom: 12pt;\"><span style=\"font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Una vez confirmado el pedido, pasa al estado <\/span><span style=\"font-size: 11pt; font-family: Arial,sans-serif; color: #ff0000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">&#8220;En tramitaci\u00f3n o preparaci\u00f3n&#8221;<\/span><span style=\"font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">. Se siguen los pasos siguientes:<\/span><\/p>\n<ul style=\"list-style-type: disc;\">\n<li><span style=\"font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Comprobaci\u00f3n de la disponibilidad de los art\u00edculos<\/span><\/li>\n<li><span style=\"font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Embalaje<\/span><\/li>\n<li><span style=\"font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Preparaci\u00f3n de la etiqueta de env\u00edo<\/span><\/li>\n<\/ul>\n<p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 12pt; margin-bottom: 12pt;\"><span style=\"font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Durante esta fase, puedes seguir la tramitaci\u00f3n de tu pedido desde tu cuenta de cliente en l\u00ednea en el sitio <\/span><a href=\"https:\/\/bestsubcaribbean.com\/es\/\" style=\"text-decoration: none;\"><span style=\"font-size: 11pt; font-family: Arial,sans-serif; color: #1155cc; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; -webkit-text-decoration-skip: none; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;\">www.bestsubcaribbean.com<\/span><\/a><span style=\"font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">.<\/span><\/p>\n<p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 12pt; margin-bottom: 12pt;\"><span style=\"font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: bold; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">3. Env\u00edo del pedido<\/span><\/p>\n<p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 12pt; margin-bottom: 12pt;\"><span style=\"font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">En cuanto el pedido est\u00e1 listo para la entrega, pasa al estado <\/span><span style=\"font-size: 11pt; font-family: Arial,sans-serif; color: #ff0000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">&#8220;En reparto&#8221;<\/span><span style=\"font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\"> y se te env\u00eda un correo o SMS de confirmaci\u00f3n de entrega. Este correo contiene:<\/span><\/p>\n<ul style=\"list-style-type: disc;\">\n<li dir=\"ltr\" role=\"presentation\" style=\"line-height: 1.38;\"><span style=\"font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Un enlace de localizaci\u00f3n para llegar a la direcci\u00f3n de recogida<\/span><\/li>\n<\/ul>\n<p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 12pt; margin-bottom: 12pt;\"><span style=\"font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: bold; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">4. Entrega del pedido<\/span><\/p>\n<p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 12pt; margin-bottom: 12pt;\"><span style=\"font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Cuando el paquete se entrega, tu pedido pasa al estado <\/span><span style=\"font-size: 11pt; font-family: Arial,sans-serif; color: #ff0000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">&#8220;Entregado&#8221;<\/span><span style=\"font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">. Tras la entrega, tambi\u00e9n se env\u00eda una confirmaci\u00f3n de entrega. Si hay alg\u00fan problema con la entrega, puedes contactar con el servicio de atenci\u00f3n al cliente.<\/span><\/p>\n<p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 12pt; margin-bottom: 12pt;\"><span style=\"font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: bold; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">5. Servicio posventa<\/span><\/p>\n<p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 12pt; margin-bottom: 12pt;\"><span style=\"font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Tras la entrega, el cliente puede necesitar ayuda para:<\/span><\/p>\n<ul style=\"list-style-type: disc;\">\n<li dir=\"ltr\" role=\"presentation\" style=\"line-height: 1.38;\"><span style=\"font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Solicitar una devoluci\u00f3n o un cambio<\/span><\/li>\n<li dir=\"ltr\" role=\"presentation\" style=\"line-height: 1.38;\"><span style=\"font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Notificar un problema con el pedido<\/span><\/li>\n<li dir=\"ltr\" role=\"presentation\" style=\"line-height: 1.38;\"><span style=\"font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Obtener m\u00e1s informaci\u00f3n sobre los productos<\/span><\/li>\n<\/ul>\n<p><span id=\"docs-internal-guid-1aac6b1a-7fff-25e7-8d89-2f60b30317e3\">\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>1. Confirmaci\u00f3n del pedido Cuando hayas realizado tus compras en el sitio www.bestsubcaribbean.com, tu pedido tiene el estado &#8220;En espera&#8221; y se te env\u00eda inmediatamente un correo de confirmaci\u00f3n del pedido. Esta confirmaci\u00f3n incluye los siguientes detalles: N\u00famero de pedido Detalles de los art\u00edculos pedidos (nombre, cantidad, precio) Direcci\u00f3n de entrega M\u00e9todo de pago utilizado&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"categories":[176],"tags":[],"class_list":["post-11314","post","type-post","status-publish","format-standard","hentry","category-preguntas-frecuentes"],"taxonomy_info":{"category":[{"value":176,"label":"Preguntas frecuentes"}]},"featured_image_src_large":false,"author_info":{"display_name":"admin001","author_link":"https:\/\/bestsubcaribbean.com\/es\/author\/admin001\/"},"comment_info":0,"category_info":[{"term_id":176,"name":"Preguntas frecuentes","slug":"preguntas-frecuentes","term_group":0,"term_taxonomy_id":176,"taxonomy":"category","description":"","parent":122,"count":4,"filter":"raw","cat_ID":176,"category_count":4,"category_description":"","cat_name":"Preguntas frecuentes","category_nicename":"preguntas-frecuentes","category_parent":122}],"tag_info":false,"_links":{"self":[{"href":"https:\/\/bestsubcaribbean.com\/es\/wp-json\/wp\/v2\/posts\/11314","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bestsubcaribbean.com\/es\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bestsubcaribbean.com\/es\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bestsubcaribbean.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bestsubcaribbean.com\/es\/wp-json\/wp\/v2\/comments?post=11314"}],"version-history":[{"count":0,"href":"https:\/\/bestsubcaribbean.com\/es\/wp-json\/wp\/v2\/posts\/11314\/revisions"}],"wp:attachment":[{"href":"https:\/\/bestsubcaribbean.com\/es\/wp-json\/wp\/v2\/media?parent=11314"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bestsubcaribbean.com\/es\/wp-json\/wp\/v2\/categories?post=11314"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bestsubcaribbean.com\/es\/wp-json\/wp\/v2\/tags?post=11314"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}